Shipping policy

We ship to all 50 states, and ship international to most countries.

Orders are shipped by USPS.  International orders are handled by USPS until they reach the destination country - at this point, tracking is no longer updated.  Items ship via USPS from our North Carolina location.

We generally ship 5 days a week.  We observe most Federal/Shipping holidays.  International orders can take 2-5 weeks to arrive.

We will send you a confirmation email once your order has shipped.  Please allow 48 hours for your tracking information to update.  Our system is faster than the Post Office, so do not worry if the link in your email does not work right away.

  • You declare that all information provided to us at the time of placing an order is true and correct.  By placing an order with First Earth, you agree with our Terms of Use and Privacy Policy.   
  • Your receipt of an order confirmation does not indicate our acceptance of your order.  First Earth has the right to accept or decline your order at any time.  All orders placed must be approved with a valid method of payment to First Earth.  We may require additional verification or information before we accept and ship your order.
  • First Earth has the right to refuse any order without giving a reason.  If an order is refused, all of the funds received by us will be refunded using the method of payment that was used during checkout. 
  • If both the package cannot be delivered to the customer's supplied address and the customer fails to retrieve the package in a timely manner from the post office resulting in a RETURN TO SENDER, then the customer will be asked to pay for shipping on the second attempt or receive a refund minus the original shipping charge.
  • In the event a package is delivered successfully to the listed address, but the customer never receives the package due to theft; First Earth will not be held liable for the losses incured.  The customer may file a claim with the shipping company. (USPS, Fed Ex, UPS, etc)


Returns and Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can either:

  1. Email us at help@first-earth.com with your order number, reason for the return, and photos when applicable.
  2. Submit a return request through our self-serve customer portal.

Once your return is approved, we’ll send you a return shipping label along with instructions for sending your package. The cost of the return shipping label will be deducted from your refund.

You can always contact us for any return question at help@first-earth.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.


Exchanges

 To request an exchange, email help@first-earth.com with your order number, the reason for the exchange, and photos when necessary. We’ll review your request and provide the next steps.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. European customers can initiate returns by logging into their self-serve customer portal.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@first-earth.com.