Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at help@first-earth.com. Once your return is approved, we will provide instructions for sending your package to:

First Earth
220 Sound Pl
Asheville, NC 28806

Customers are responsible for arranging and paying for return shipping. We do not provide prepaid return shipping labels unless the item arrived damaged, defective, or incorrect.

Items sent back to us without first requesting and receiving return approval will not be accepted.

For any return questions, contact us at help@first-earth.com.

Damages and Issues

Please inspect your order when it arrives. Contact us immediately if your item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

When a return is required because an item arrived damaged, defective, or incorrect, we will provide return shipping instructions and, when applicable, a prepaid return shipping label.

Exceptions and Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

To request an exchange, contact us at help@first-earth.com within 30 days of receiving your order.

Customers are responsible for arranging and paying for shipping when returning an item for an exchange. We do not provide prepaid return shipping labels for standard exchanges.

The fastest way to receive the item you want is to return your original item and, once the return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, merchandise shipped into the European Union may be canceled or returned within 14 days for any reason and without justification.

The item must be in the same condition in which it was received: unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for arranging and paying for return shipping.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at help@first-earth.com.