Refund policy

Return Policies:

What is your return policy?
Your return needs to be received by us within 30 days of you receiving your items.  Items must be unwashed, unworn, and in their original condition.  We will not accept returns for items that show signs of wear or tear.

All postage costs must be covered by the customer, unless the garment is faulty or the wrong item.

First Earth is not responsible for items lost in the mail.

First Earth does not take title to returned items until they are received in our location. First Earth does not take title to returned items that are sent back improperly.

Please mail orders to the following address, and include a note with your name, order number and if you wish to return or exchange the item.

What if I only want to exchange my items?
Please include a note explaining your intent: Exchange, Return, etc.  We will try our best to honor exchanges, but certain items may be out of stock.

Refunds?

Refunds will be issued to the original payment method used.

Do you process sale items?
Items bought on sale may be returned. You will be credited back the price you paid.  Customers who choose store credit will need to pay the current price, past sales will not be honored.

When will I receive my store credit or refund?
Once we receive the items from you and approve their condition, you'll receive either your store credit or refund.  Please allow us up to 7 business days for processing.

What if I bought my items elsewhere or in person?
Only items purchased through www.first-earth.com can be returned. If you purchased an item from an authorized First Earth wholesaler please return your product where you purchased it.