FAQ

Frequently Asked Questions

How much does shipping cost?

Shipping costs are calculated at checkout based on your order, delivery address, package weight, and the shipping service selected.

Any available shipping options and estimated delivery times will be displayed before you complete your purchase.

Can I pay for faster shipping?

When expedited shipping is available, you can select it during checkout.

Please keep in mind that shipping estimates begin once your order has been processed and picked up by the carrier. Expedited shipping does not necessarily shorten processing time.

When will my order ship?

Most in-stock orders are processed as quickly as possible. Processing times may be longer during major sales, product launches, presales, festival season, or holidays.

Presale and made-to-order products may have different estimated shipping dates. Any applicable timeline will be included on the product page or in your order updates.

Do you ship internationally?

Yes, international shipping options are available for many destinations during checkout.

International delivery times vary depending on the destination, carrier, customs processing, and the shipping service selected. Tracking updates may also be limited while a package is being transferred between international carriers.

Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees required by the destination country. These charges are not included in your First Earth order total.

Will I receive tracking information?

Yes. You will automatically receive an email with tracking information once your shipping label has been created.

Tracking may take a short time to update after the carrier receives your package. Please check your spam or promotions folder if you do not see the shipping confirmation email.

Can I change my shipping address?

We may be able to update your address if the order has not already been processed or shipped. Once a package has been transferred to the carrier, we cannot guarantee that the address can be changed.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

What is your return policy?

We accept eligible returns requested within 30 days of receiving an order.

Returned items must be unworn, unused, unwashed, and in the same condition in which they were received. Tags must remain attached, and the item should be returned in its original packaging whenever possible.

All returns must be approved before being mailed back to us. Items returned without prior authorization may not be accepted.

Customers are responsible for arranging and paying for return shipping. We only provide prepaid return shipping when an item arrived damaged, defective, or incorrect.

Please review our full Refund Policy for complete eligibility requirements and instructions.

How do exchanges work?

Customers are responsible for arranging and paying for shipping when returning an item for a standard size, style, or product exchange.

The fastest way to receive a replacement is usually to return the original item and place a separate order for the item you want.

Can I return a sale item?

Sale items and gift cards are not eligible for return.

Items marked as final sale, clearance, B-grade, damaged packaging, or otherwise non-returnable on the product page are also not eligible for return or exchange.

Can I return something I purchased at an event?

Items purchased directly from First Earth at a festival, market, or other event may be eligible for a return or exchange depending on the item and circumstances.

Contact us at help@first-earth.com with the event name, approximate purchase date, item purchased, and any available proof of purchase so we can review your request.

Items purchased from another vendor, retailer, or third-party seller must generally be returned through the original seller.

My order arrived damaged, defective, or incorrect. What should I do?

We are sorry there was a problem with your order. Please inspect your items shortly after delivery and contact us at help@first-earth.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the situation and help arrange an appropriate replacement, exchange, repair, or refund.

When an item arrives damaged, defective, or incorrect, we will provide return instructions and, when necessary, prepaid return shipping.

I received the wrong size. What should I do?

If we sent a different size than the one listed on your order, contact us so we can correct the mistake at no cost to you.

If you ordered the correct item but need a different size, the request will be handled as a standard exchange. The customer is responsible for arranging and paying for return shipping.

An item or size is out of stock. Will it be restocked?

Many product pages include a “Notify Me When Available” option. Sign up on the product page to receive an email when that specific item or size is restocked.

You can also join our email or SMS list for information about larger restocks, new product releases, presales, and upcoming collections.

Some limited-edition designs and discontinued items may not be restocked.

Do you offer wholesale pricing?

We offer wholesale pricing on Flow Fans and select other products on a case-by-case basis.

Email help@first-earth.com with information about your business, the products you are interested in, estimated quantities, and your desired timeline.

Are your products artist-designed?

Yes. First Earth is an artist-run brand, and our product artwork is artist-designed. We do not use AI-generated artwork for our product designs.

Are Flow Star lights covered by a warranty?

The removable lights included with our current LED Flow Stars are covered by a six-month warranty against manufacturing defects.

After the warranty period, individual replacement lights are available at an affordable cost, so you do not need to replace the entire set if one light stops working.

The warranty does not cover loss, misuse, accidental damage, unauthorized modifications, or normal wear and tear.

Is your website secure?

Yes. Our online store uses secure, encrypted technology to protect information transmitted during checkout.

Payment information is processed securely through our authorized payment providers. First Earth does not directly store complete credit card information.